Q: How could I get samples?
A: We can supply you free samples (Total value under 30US dollars)
if you have a FedEx or DHL account or other courier freight
collectable account and agree to pay the courier freight. If the
total value of samples is more than 30US dollars, we’d like to ask
you to pay for the samples and courier freight.
We send the samples to you only after receipt of your payment.
If you don’t have a courier account, you can send your courier to
collect samples from our company. Or send us the samples charge
together with the courier cost by T/T.
Q: How to ship your products to us?
A: You are always advised the customers to choose FedEx if their
order is not so large; if their order is large, by air maybe can
save a lot of shipping cost. And the shipping cost depending on the
total weight of your order.
Q: How can we become your sole distributor?
A: we prefer to work step by step and then we can talk with you
about this distributorship when everything is going well. Remember
you are always welcome if you will.
A: If the goods have quality problem, we will instead the new one
to you within 3 months, of course, we have to get the faulty goods
returned at first, then we send the new ones to you with your next
new order. Within 1 year, we can repair them for you free of
charge, if it is no need to change the important part.
Q: How to place an order?
A: Please send us your purchase order by email or fax. Or you can
ask us to send you a Proforma invoice for your order.
We need to know the following information for your order:
A. Shipping information - company name, street address, phone
number, fax number, destination airport or sea port, transportation
method ( by courier, by air or by ocean container)
B, Product information - model numbers, quantity, unit price
C. Delivery time required
D. Freight payment ( by collect or prepay )
E. Forwarder’s contact details if there’s any in China or Hong
Q: What’s your usual payment term for orders?
A: We accept terms of T/T, L/C at sight ,or Paypal.
Q: How about the delivery time?
A: Usually 7-14days for a trial order or small order.
25-30days for a large order or container order.
We will specify a delivery time before you order. If we meet
difficulties during production and could not ship to them in time,
we will inform you in advance and tell you the causes.
Q: What’s the warranty of your products and how about the
A: From 6 months to 2 years, depending on the products.
We will tell you a specific warranty when you order from us.
The warranty period is valid from shipment date or B/L date. Tell
us by e-mail or telephone or fax in time any questions or
difficulties for help if you sale.
Q: Do you accept OEM and print our logo or company name on these
package box we order from you?
A: Yes, OEM and ODM is welcome. But sometimes we will set a MOQ for
Q: May I only buy a few pieces of your products or several samples
A: Yes, you are also welcome! Usually we do not limit a MOQ for
testing, just decide the QTY by yourself and your sales.
Q: How about the quality?
A: In order to get a reliable quality products, please tell and
list all your product quality requirements and standard your market
requested before we produce the samples for you. Usually the sample
quality is agreed by both of us. So-me items have CE, FCC and RoHs
Approval, but not all. Tell us if you need a special approval in
your market. We prefer to supply a reliable quality products to our
customers and do not compete by a lower price immolating the
Q: How much the courier freight will be for the samples?
A: Courier freight depends on the quantity, weight and carton size
and your area., please call your local DHL, Fedex, UPS or TNT and
ask a price.
If you buy some samples, usually we will offer you a CIF price.
Q: How can I get your price list and Catalogues?
A: Please E-mail us or fax us for our price list together with your
contact information (your name, email address, company name and